IT Support Specialist (Kyiv)

Full-time
Kyiv, Ukraine
Upper Intermediate
JOB CATEGORY:

Support

JOB DESCRIPTION:

IT Support Specialist



LOCATION: Kyiv, Ukraine (currently remote)


We are looking for IT Support Specialist to join our Client - American software development company (VIP Partner Of Microsoft) with offices in Miami (USA), San Paolo (Brazil), London (UK) and Kyiv (Ukraine), which develop solutions and services for the private equity and alternative asset management industry, covering fund and management company accounting, CRM, investor communications, portfolio monitoring and business intelligence. The leader in alternative investment solutions and serves 50 of the top 100 CLO managers, with over $2.5 trillion of assets, 90,000 LPs, and $60 billion of family office assets on its platform.


Office Location: Kyiv, near Pecherskaya station (15a Leiptsyzka St.)

Benefits: attractive salary in USD+bonuses, medical insurance, office on Pechersk, high-quality equipment


What you will be doing:

  • Receive and respond to incoming calls and e-mails regarding PC, Server, Network, Software or hardware problems
  • Take ownership of regional tickets within the team and troubleshoot issue or service request through to completion
  • Ensuring all tickets are categorized correctly and the work log to contain a high standard of troubleshooting steps
  • Assist end users by diagnosing and troubleshooting software and hardware issues, setting user expectations accordingly
  • Quickly identify incidents that require escalation and follow outlined procedures
  • Create, manage and modify end user credentials across multiple platforms including (Active Directory, Google, etc....)
  • Accurately document instances of hardware failure, repair, installation, and removal.
  • Maintain an inventory of all IT Assets (hardware/software/peripherals)
  • Update stale troubleshooting processes and workflows
  • New hire setups and terminations
  • Desktop moves
  • End user desktop patch management
  • Video Conferencing Meeting room support
  • Identify opportunities for service improvements and provide feedback to management

 

What we are looking for:

  • Windows 10/Mac OS/Android/iOS
  • Windows Server 2012 through 2019
  • MS Office Application Suite
  • MS Technologies (AD, DNS, RDP, DHCP, GPO, Security Groups)
  • Endpoint management (antivirus, remote management, backups)
  • Solid understanding of desktop level connectivity and networking issues (LAN, WiFi, client VPN)
  • Technical knowledge of variety of desktop/laptop hardware (Dell, Apple, MS, Lenovo)
  • Desktop imaging & patching
  • IT Asset management & inventory
  • Strong interpersonal skills; service orientation
  • Excellent analysis, critical thinking and problem-solving skills with great attention to detail and a methodical work style
  • Strong written communication skills with the ability to document accurately and thoroughly
  • MS SQL administration preferred
  • PowerShell scripting preferred
  • Proactive, solutions minded mindset
  • VOIP troubleshooting and support


What we can offer:

  • Competitive salary in USD+bonuses (performance review)
  • Paid vacations (20 days), sick leaves, medical insurance
  • Working with the top private equity firms / hedge funds from North America and Europe 
  • Working with 60+ development professionals in Kyiv office and 400+ employees around the world 
  • Compensation package
  • Office in the Kyiv city center with great design and huge windows
  • Friendly atmosphere
  • You will practice and improve your English because you will work together with colleagues from the USA
  • You will work on high-quality professional equipment
  • You will work for a stable company and a long-term job

SKILLS:
  • support
  • mssql
  • Windows Server 2012
EXPERIENCE:

1 years of Experience

COMPANY:

DoIT relocation

COMPANY INFO: